Your privacy is important to us. This Privacy Policy will tell you what information we collect, how we protect it, and what choices you have about how the collected information is used. For purposes of this Privacy Policy, “we”, “our”, and “us” refers to Benissence owned and distributed by Prestige Plus LLC (“we”, “our”, and “us”). The words “you” and “your” refer to each user of the website located at benissence.com (“Site”).
AGE REQUIREMENTS
This site is not intended for individuals under the age of 18, and we do not knowingly collect any personally identifiable information from children. Our emails and content are not directed at children under 18. If you are under 18, please do not submit any personal information through the site. Guests under the age of 18 must have parental or legal guardians’ consent and ensure they follow our Privacy Policy.
PERSONAL INFORMATION WE COLLECT
Personal information is information that, at the time of its disclosure, can either identify, describe or be associated with an individual, and includes: first and last name, a home or other address, an email address, a telephone number, social security number, occupation, personal or family affiliations, the kind of product or service purchased, and information pertaining to creditworthiness (“Personal Information”). Benissence only collects personal information that you choose to share with us.
Once you choose to register for an account or to make a purchase, you consent to the transfer and storage of your account information that identifies you (“Order Information”). We collect the following order information from you:
- Name
- Email address
- Address (Billing and Shipping address)
- Telephone number
- Payment information
INFORMATION COLLECTION
We may collect personal information about you from various sources. For example:
- Directly from you, such as when you make a purchase on one of our websites or in one of our retail stores, contact us with a question or complaint, use one of our mobile applications or virtual try on experiences, chat with an automated virtual agent or live person on one of our websites, create an account on one of our websites, register for one of our brand loyalty programs or marketing lists, respond to a survey, participate in a contest or other promotion, make an appointment or sign-up to attend an event.
- From your friends or family members, such as when your friend or family member sends you a gift or makes a referral.
- When you interact with our websites or emails. When you visit our websites, or when you open or click on emails, we send you, we (and third parties we work with) may automatically collect information from your browser or device, such as device identifiers and online and other network activity information using technologies such as cookies, pixel tags, and similar technologies. Cookies are small text files that websites place on your Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Pixel tags are small images which are embedded into our websites or emails. We use pixel tags to collect information about your browser or device, how you interact with our websites, or whether you open or click on the emails we send you. Pixel tags also enable us (and third parties we work with) to place cookies on your browser.
- From our business partners and service providers, such as demographic companies, analytics providers, advertising companies and networks, third-party retailers or distributors, and other third parties that we choose to collaborate or work with.
- From social media platforms and networks, such as Facebook, Instagram, Twitter, Pinterest, and Google. For example, we may obtain your information from a social media platform or network if you interact with us on social media or choose to log-in to our websites using your social media credentials.
USE OF PERSONAL INFORMATION
We may use the information we have about you:
- To provide products and services to you, such as fulfilling orders and processing payments, creating, servicing and/or maintaining your account or loyalty program membership, identifying concerns and assisting with product recommendations, providing real time support via our automated virtual agent and live person chat feature on one of our websites and maintaining a transcript of the chat, and managing current or past purchases.
- To communicate with you, including responding to your inquiries or complaints, and to help you place an order.
- To administer your participation in special events, contests, sweepstakes, surveys or promotions.
- For marketing and advertising, such as sending you postal mail, text messages, email, push notifications or other messages, show you advertisements for products and/or services tailored to your interests on social media and other websites.
- To operate and understand your use of our websites and mobile applications, such as to remember your information so you do not have to re-enter it, understand your preferred method of purchasing with us; determine what browser and devices you use to visit our websites or mobile applications; and to evaluate and improve our services, advertisements, websites and mobile applications. For example, we use Google Analytics on our websites. For specific details on how Google collects and uses your personal information when we use its services. To read How Google Uses Information From Sites or Apps That Use Our Services please visit: https://policies.google.com/technologies/partner-sites?hl=en-US
- To operate and improve our business, including conducting analytics, provide quality assurance and process adverse event or product related claims, conduct research and development, and perform accounting, auditing and other internal business functions.
- For legal and security purposes, such as to detect, prevent, and prosecute harmful, fraudulent, or illegal activity, loss prevention, identify and repair bugs on our websites or mobile applications, and to comply with applicable legal requirements, relevant industry standards and our policies.
We also may use your information in other ways for which we provide specific notice at the time of collection.
ORDER INFORMATION
We use the “Order Information” that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Information Order to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
DEVICE INFORMATION
We use the Device Information that we collect (in particular, your IP address) to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Device information is collected automatically when you visit the Site or text us, we collect data from the device or browser through which you access the Site such as:
- Your internet protocol (“IP”) address
- Browser type
- Browser version
- Your cellular service provider
- Statistics on your engagement with us and activities on the Site (such as the date and time of visits, the pages viewed, time spent at the Site, texts viewed)
- Information about how you came to the Site.
- Data collected through Cookies (see more details on cookies below).
COOKIES
We refer to this automatically collected information as “Device Information”. We collect Device Information using Cookies. When we talk about “Personal Information” in this Privacy Policy, we are talking about both Order Information and Device Information
Cookies are small text files that websites place on your Internet-connected device to uniquely identify your browser or to store information or settings in your browser which allows us to remember you when you come back to our websites and provide you with personalized experiences and advertisements. We use different types of cookies on our websites, which may include strictly necessary cookies, performance cookies, functional cookies and targeting cookies.
You can edit your preferences by accessing the “Manage Cookies” or “Do Not Sell or Share My Personal Information / Target Ads” link at the bottom of each of our Brand websites or by editing your browser settings. When editing your cookie preferences, please note that your settings only apply to the browser you use to submit you opt-out request, so if you use multiple browsers or devices, you must opt-out on each browser, on each device. You opt-out is enabled using cookies so once you opt-out, if you delete your browser’s saved cookies on a device, you will need to opt-out again on that browser on that device.
Our websites are not designed to respond to “do not track” signals from browsers.
For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as https://allaboutcookies.org/
YOUR ACCOUNT
You are responsible for maintaining the confidentiality of your account and password and you agree to accept responsibility for all activities that occur under your account or password. You acknowledge that we are not responsible for third party access to your account that results from theft or misappropriation of your account. We reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
LINKS
Our Site includes links to other Web sites whose privacy practices may differ from those of www.benissence.com. If you submit personal information to any of those sites, your interactions with these Features are governed by the privacy policy of the company providing it. We encourage our users to be aware when they leave our site to read the privacy statements of any site before accessing such sites.
DATA RETENTION
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
INFORMATION SHARING
Subject to applicable law, we and our Service Providers may disclose your Personal Information:
- To unaffiliated third parties that are under contract to perform services for or on behalf of Prestige Plus LLC (“Service Providers”), including, but not limited to delivery companies, third party fulfillment houses, and credit card processing partners. Service Providers are required to uphold and maintain policies with respect to privacy and the treatment of your Personal Information (e.g., vendors maintaining our computer databases, and providing credit card clearance for on-line purchases at the Site.
- To other people, including law enforcement officials, as permitted or required by applicable law or regulation.
- Any access to such information will be limited to the purpose for which such information was provided to the affiliate, Service Provider or law enforcement official. In addition, federal, state and foreign laws give people with governmental, regulatory or supervisory responsibility, and those involved in lawsuits and other legal proceedings, the right under certain circumstances to obtain information from us, our affiliates and from our Service Providers, including your Personal Information. Subject to our professional standards, you should understand that Prestige Plus LLC, our affiliates and Service Providers, will comply with these laws to the extent we and they are required to do so.
SECURITY POLICY
The security of our website is of utmost importance to us. Our site uses software to provide high level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.
We will never contact you by email to ask you to send or confirm any of your personal details, if we need any information of this nature, we will only contact you by telephone.
Never send any sensitive information, such as passwords or credit card information, via email.
Where you have chosen to create a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
INTERNATIONAL PRIVACY LAWS
If you are visiting the Site or participating in the Database from outside the United States, please be aware that you are sending information (including personal information) to the United States where our servers are located. That information may then be transferred within the United States or back out of the United States depending on the type of information and how it is stored by us. We will hold and process your personally identifiable information in accordance with the privacy laws in the United States and this Privacy Policy. Please note that privacy laws in the United States may not be the same as, the privacy laws in your country.
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
CHANGES TO THIS POLICY
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use Personal Information will be based on the privacy policy in effect at the time the information is used. Your continued use of the Site following the effectiveness of any modifications to this Privacy Policy constitutes acceptance by you of those modifications.
CONTACT INFORMATION
Questions about the Terms and Conditions should be sent to us through email; Info@benissence.com
Or by mail:
PRESTIGE PLUS LLC
P.O. BOX 37236
RICHMOND, VA 23234 USA
